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How a CX Programme Helped Cofidis Czech Republic Improve Its Google Reviews

Increase Your Google Star Rating Threefold in Less Than a Year How a CX Programme Helped Cofidis Czech Republic Improve Its Google Reviews EMPLOYEES140+ GROSS OUTSTANDING LOANS€100 million+...

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How to Improve Customer Satisfaction by up to 10% Through Employee Gamification

How to Improve Customer Satisfaction by up to 10% Through Employee Gamification MALL.CZ Experiences Uplift in Employee Engagement and Customer Satisfaction Through Staffino's Gamification Programme...

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A Successful NPS Improvement Plan Turned Detractors into Promoters

A Successful NPS Improvement Plan Turned Detractors into PromotersCofidis Slovakia Reaches New Customer Loyalty Heights with a 15 pp NPS Increase AMOUNT OF FEEDBACK3,000 + LOCATIONSlovakia...

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An Innovative Problem-Solving Approach Boosts Employee Engagement

Driving Employee Engagement through an Innovative Problem-Solving ApproachVolkswagen Financial Services Unlocks the Potential of Employee Voice with Staffino CALL CENTRE AGENTS30+ FEEDBACK SINCE...

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The Impact of Comprehensibility and Response Time on CX in the Energy Sector

The Impact of Comprehensibility and Response Time on CX in the Energy SectorVSE Leverages Customer Effort Score Data to Improve Customer Service CUSTOMER SERVICE240 + employees AMOUNT OF...

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Customer Centricity: How to Leave a Positive Impression on 100% of Your...

How to Leave a Positive Impression on 100% of Your Customers through Customer CentricityLyreco Slovakia Achieves Superior Customer Satisfaction Through Customer-Centric Employee Approach AMOUNT OF...

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Customer Experience in Automotive Industry

How to Achieve Customer Experience Excellence in the Automotive IndustryMotor-Car's Journey to Exceptional CSAT Scores with Staffino's CX Programme NUMBER OF EMPLOYEES100+ SERVICE SHOPS29 AMOUNT OF...

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NPS Promoters Boost Purchase Value by 58%

Enhanced Revenue through NPS: Promoters Boost Purchase Value by 58%L'Occitane Romania Uncovers Untapped Sales Opportunities through Staffino's Innovative CX Programme NUMBER OF STORES6 AMOUNT OF...

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Pharmacy Loyalty Programmes: How Can They Drive Sales Growth?

Driving Sales Growth through Enhanced Customer Loyalty in the Pharmacy SectorAlphega Romania Achieves Unrivaled NPS in the Local Pharmacy Market PHARMACIES400+ PHARMACISTS1400+ NPS91.40 pp....

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JYSK: €1.7 Million in Lead Value through Customer Feedback Systems

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How Lyreco Elevates Customer Satisfaction Through Human Touch

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Ster Century Elevates Cinema Experience with AI

Ster Century Elevates Cinema Experience with AI-Powered Customer Feedback AnalysisHow to Assess and Improve Viewer Satisfaction Through Advanced AI Analytics CITIES4 HALLS14 FEEDBACK2,000 +...

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B2B Customer Experience: Impact on Repeat Business Success

B2B Customer Experience: How Improving NPS Boosts Repeat PurchasesHow Slovanet Strategically Uses NPS to Improve Customer Experience and Financial Performance FEEDBACK≈ 500 LOCATIONSlovakia...

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